Alaska Star WallPaper

Help & FAQs


If you have a question our customer services are always happy to help.
I' have received a faulty item, what do i do next?

We’re very sorry to hear that an item you've ordered has developed a fault. Before every item is sent we take great care checking the quality and securely packing it for a safe delivery.

Your happiness is our priority so please contact us with your order details of the problem, and we'll do all we can to resolve the issue.


I have an incorrect item in my order, what do i do?


We're very sorry to hear that there is an incorrect item in your order. Please get in touch with us. letting us know which item is wrong for you, and we would be more than happy to resolve this for you.

Can i amend my-order after i've placed it?

Please contact us  as soon as possible as amendments are unable to be made if your order has already been processed.



Why is my order late?

We are very sorry to hear that your order is late, we work hard to ensure that all orders a dispatched within the stated times, sometimes this is out of our control.

Your order may have been delayed due to a quality control issue. If this is the case, a member of our customer service team will contact you.

If you've received a dispatch email, the delay is more likely to be with the delivery service. Please note, during busy periods throughout the year (e.g. Christmas) delivery can take up to 2 days longer due to increased volumes of post at sorting offices.

Please get in touch with us  with your order details, and we'll be more than happy to look into this for you.


Can i exchange instead of a refund?

Yes, this is possible for some of our wallpaper brands.

However, if the item is faulty , then please contact us with your order details, and we'll be more than happy to look into an exchange for you.


Have you received my returned items?


Once we've received your items back , we'll contact you to let you know that is has arrived. If we've not been in touch within 5 working days, please feel free to contact us , and we'll be more than happy to check this for you.